Warranty
**Presti Machines Warranty Policy**
**Last Updated: October 11, 2024**
At Presti Machines, we are committed to delivering high-quality machinery, which is why we offer a comprehensive one-year warranty on our Presti Machines Polishing Machine. Please review the details of our warranty policy below.
**Warranty Coverage**
This warranty applies to all mechanical and structural components of the Presti Machines PM-4000 and PM-400 models, including, but not limited to, the motor, bearing, chassis, and other non-consumable parts.
**Exclusions from Warranty Coverage**
This warranty does not extend to consumable goods or items subject to regular wear and tear, including but not limited to:
- Felt Disks
- Rubber components (splash guard and tray bottoms)
In addition, the warranty will not cover:
- Damage resulting from abuse, misuse, or intentional harm
- Incorrect or improper usage
- Negligence in maintaining the machine
- Failure to follow operating instructions
- Repairs or servicing by unauthorized personnel
- Theft, loss, or damage due to natural disasters or acts of nature (including but not limited to storms, floods, hurricanes, earthquakes, etc.).
**Eligibility and Transferability**
This warranty is extended only to the original purchaser of the equipment. It is non-transferable and cannot be passed to subsequent owners.
**Warranty Period**
The warranty is valid for one year from the original purchase date. To ensure your eligibility for warranty services, please retain your original invoice as proof of purchase or register your product with us at customerservice@prestimachines.com with the subject line “Warranty Registration.”
**How to Request Warranty Service**
If your machine requires warranty service within the covered period, please contact Presti Machines directly:
- **Phone:** 1 (727) 602-7683
- **Email:** customerservice@prestimachines.com
To process your request, you must provide proof of your warranty, either by presenting the original invoice or verifying that your machine is registered. Our customer service team will assist you in arranging the necessary service.
**Customer Service Hours:**
- Monday to Friday: 8:30 AM – 5:00 PM EST
- Phone: 1 (727) 602-7683
- Email: customerservice@prestimachines.com
For additional information or inquiries, feel free to contact us. We are here to help ensure that your experience with Presti Machines meets the highest standards of quality and satisfaction.